5mmr5 Privacy Policy
Protecting your personal data is a top priority for 5mmr5. This page clearly explains how your data is handled.
This Privacy Policy ("Policy") explains how the 5mmr5 platform ("we", "service") collects, uses, and protects the personal data of players in Myanmar ("you").
By continuing to use the service, you are considered to have agreed to the terms of this Policy. Any changes to the Policy will be updated on this page, and players with an active relationship with us will be notified in advance.
Information We Collect
When you register an account, make deposits or withdrawals, and use services on the 5mmr5 platform, we may collect the following information.
a) Personally Identifiable Information
- Name (in Burmese or English)
- Date of birth — to verify you are 21+
- Contact details (phone number or email address)
- Payment information — records of transfer methods such as KBZPay, Wave Money, AYA Pay, CB Pay, and bank accounts (only the minimum details needed for financial verification)
- National registration card or identity card data submitted for KYC verification
b) Technical Information
- IP address and approximate location
- Browser type, device type, and operating system
- Website browsing history (log data)
- Session cookies and session tokens
c) Gaming Records
- Game types played, bet amounts, and winnings records
- Deposit, withdrawal, and transfer frequency and amounts
- Bonus and promotion claim history
How We Collect Information
Depending on how you use the platform, we receive information through the following methods:
- Directly from you: when you open an account, complete KYC verification, or contact customer support
- Via payment processors: records sent by payment service providers when you make deposits or withdrawals
- Automated technology: tracking data collected from cookies, pixel tags, and server logs
- Third-party verification services: confirmation returned by the service provider once KYC verification is complete
Purpose of Using Information
5mmr5 uses players' personal information only for the following purposes:
a) To Provide Services
- Account registration, verification, and management
- Processing deposits and withdrawals, and maintaining financial records
- Managing bonuses, promotions, and VIP rewards
- Customer support — resolving issues via 24/7 Live Chat and email
b) Security and Identity Verification
- Prevention of money laundering and fraud
- Blocking access by players under 21
- Implementing responsible gaming policies
c) Service Improvement and Research
- Identifying and fixing platform software bugs
- Improving the player experience
- Optimising game and service content
d) To Meet Legal Requirements
- Cooperating with legal processes, including responses to law enforcement inquiries or court orders
Third-Party Sharing Policy
We do not sell, rent, or share players' personal information with third-party companies or individuals for commercial gain. However, limited sharing may occur in the following cases:
- Service contractors: we share only the information necessary to carry out the service with providers such as KYC verification companies and payment processors, and we work only with providers who have their own data policies in place
- Legal proceedings: information disclosed in response to a court order or request from a legal authority
- Fraud prevention: information shared with regulatory bodies in connection with investigations into irregular gaming activity or money laundering
Before sharing personal information with any third party, we will enter into a data processing agreement containing appropriate restrictions.
Data Security Measures
5mmr5 applies the following technical and operational security measures to protect players' personal information:
- SSL/TLS encryption: all data transfers are encrypted using Transport Layer Security (TLS)
- Access control: only staff who need access to carry out their duties can view personal information
- Data storage protection: data stored on servers is protected with encryption
- Two-factor authentication (2FA): additional verification methods are available to further secure player account access
- Regular Audits: Regular audits are carried out to identify and resolve security vulnerabilities
However, please understand that no data protection method can guarantee complete security. In the event of a data breach, we will notify you within a reasonable timeframe.
Cookie and Tracking Technology
The 5mmr5 website uses cookies and similar technologies to improve the player experience and to measure service performance.
Cookie Types
- Essential Cookies: Required to maintain login sessions and carry out security checks
- Functional Cookies: Used to remember language preferences and player settings
- Analytics Cookies: Used to understand website traffic patterns and improve our service
You can reject certain cookies through your browser settings. However, please note that disabling essential cookies may cause some parts of the service to not work properly.
Player Rights
Every player using our service has the following rights regarding their personal data:
a) Right of Access
You can request to see what personal data we hold about you.
b) Right of Rectification
You can request that any inaccurate personal data be corrected.
c) Right of Erasure
You can request to close your account and have your personal data deleted if you no longer wish to use our service. However, data that we are required to retain for a period of time due to legal obligations cannot be deleted.
d) Right to Object
You have the right to object to marketing communications (where applicable).
e) Right to Portability
You can request that your personal data be provided in a readable file format.
To exercise any of these rights, please contact us via our 24/7 Live Chat customer support or email us at [email protected].
Child Protection
The 5mmr5 service is intended for adults aged 21+ only. We do not collect or use personal data from anyone under the age of 21.
If we become aware that anyone under the age of 21 is using our service, we will immediately delete that player's data and close their account. If you come across such a case, please notify us at [email protected].
Data Retention Period
We will retain personal data for as long as necessary to provide our service and fulfil our legal obligations.
- Active accounts: For as long as the player is actively using the service
- Closed accounts: Deleted after a period determined in accordance with legal requirements (such as financial records)
- KYC data: Retained for the period required under financial regulations
After receiving a player's request to delete their data, any data not covered by legal protections will be deleted within a reasonable timeframe.
Policy Changes
We may update this Privacy Policy from time to time. When changes are made:
- The "Last updated" date on this page will be updated
- Registered players will be notified in advance at their contact address
- For significant changes, a reasonable notice period will be given from the date of first notification
Continued use of the service after any changes will be considered acceptance of the updated policy.
Contact
If you have any questions or concerns about this Privacy Policy, you can reach our customer support team:
- 24/7 Live Chat: Through the Live Chat system on the website
- Email: [email protected]
Our customer support team is available 24/7 in Burmese.