Last updated: 30 October 2026
1. Introduction and Agreement
These terms and conditions describe the legally binding agreement between players and us regarding the use of the 5mmr5 platform (https://5mmr5.app). By accessing the platform or opening an account, a player is considered to have read, understood, and agreed to all of these terms and conditions.
If a player does not accept this agreement, they may not continue to use the services. We may update these terms and conditions at any time, and any changes will be announced on this page. Continued use after an update is considered acceptance of the revised terms.
2. Account Registration and Ownership
2.1 Who Can Register
Players must be at least 21 years old to use the platform. Anyone under 21 is not permitted to open an account. Each player may only hold one account at a time.
2.2 Registration
When opening an account, players must provide accurate personal information — including full name, date of birth, and a contact phone number or email address. Accounts found to contain inaccurate information may be reviewed and closed.
2.3 Account Security
Players must keep their account login details confidential. Players are personally responsible for all gaming activity and financial transactions made through their account. If you notice any unauthorised access to your account, contact customer support immediately.
3. Deposits
Available deposit methods on the platform are KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The minimum deposit amount is 10,000 Ks. Funds will be added to your balance after the deposit is verified.
Players may not use a third party's payment method without authorisation. If this is found to have occurred, the funds will be returned and the account may be suspended.
4. Withdrawals
Players can withdraw using the same methods they used to deposit. The minimum withdrawal amount is 10,000 Ks. Once verification is complete, withdrawal requests are usually processed within 15 minutes to 2 hours.
4.1 Withdrawal Verification
Before a withdrawal is processed, we will check that the player has met their bonus wagering requirement. If the requirement has not been met, the withdrawal will be temporarily put on hold. We reserve the right to verify a player's personal information if needed.
4.2 Refunds
If we detect that a player has deposited without playing and is attempting to withdraw immediately — whether with or without a bonus — we may refund the deposit and suspend the account.
5. Bonuses and Promotions
5.1 First Deposit Bonus
Players making their first deposit at 5mmr5 will receive a bonus of 120% of the deposited amount, up to a maximum of 200,000 Ks.
Example 2 — Deposit 340,000 Ks and receive a bonus of 200,000 Ks, giving a total balance of 540,000 Ks, with a wagering requirement of 200,000 × 20 = 4,000,000 Ks.
5.2 Wagering Requirement
The bonus amount must be wagered 20 times before any winnings from the bonus can be withdrawn. If you attempt to withdraw before completing the wagering requirement, the bonus will be forfeited.
5.3 General Promotions
Bonuses are available only when the conditions stated at the time of acceptance are met. Each player may claim the first deposit bonus once only. We reserve the right to modify promotions at any time.
6. VIP Levels and Cashback
Players can move up VIP levels based on their play volume. The four VIP levels are as follows.
- Bronze — Weekly cashback up to 0.2%
- Silver — Weekly cashback up to 0.4%
- Gold — Weekly cashback up to 0.6%
- Platinum — Weekly cashback up to 0.8%
VIP level promotions and demotions will be determined by us based on each player's play history, and cashback will be added to the player's balance every week.
7. Prohibited Conduct
Players are not permitted to engage in any of the following —
- Opening an account using another person's personal information
- Attempting to claim bonuses through multi-accounting
- Using software bots, scripts, or automated playing tools
- Attempting to interfere with platform operations
- Using the platform for money laundering
- Colluding with other players
If any such conduct is detected, we may investigate the relevant account and freeze all available funds.
8. Account Suspension and Closure
8.1 Grounds for Suspension by Us
If a player is found to have breached these terms and conditions, if routine checks are required, or if there is a legal request, we may temporarily or permanently suspend a player's account without prior notice.
8.2 Self-Exclusion by Player
Players who wish to close their account may contact customer support via 24-hour Live Chat. Under our responsible gaming policy, accounts can be closed for a set period under self-exclusion.
9. Personal Information and Data Protection
Personal information provided by players will be protected and maintained in accordance with our privacy policy. Data will not be sold to third parties and will be used only for legal requests and service improvement. You can read the full privacy policy here.
10. Platform Suspension or Changes
We may temporarily suspend services for technical reasons. Where a planned change to services is foreseeable, we will make every effort to notify players in advance. Players' balances will not be affected during any service downtime.
11. Limitation of Liability
5mmr5 is not responsible for any losses players may suffer. We cannot be held liable for losses caused by network outages, technical issues, or third-party software fraud beyond our control. That said, we always use SSL encryption and security technologies to protect your data and funds.
Players are considered to understand and accept that gambling is an activity where losses can occur by nature. We strongly encourage all players to read our Responsible Gaming page to help guide your decisions and prevent problem gambling.
12. Contact Us
If you have any questions about these terms, you can reach our customer service team 24 hours a day via Live Chat or by emailing [email protected].